Privacy Policy

1. Who we are

Field AI provides marketing and enquiry automation services for trades and field services businesses in Australia. This policy explains how we handle personal information when you use our website, enquire about our services, or become a customer.

2. What we collect

We collect information that helps us deliver and improve our services:

• Contact details you submit through our enquiry form (name, email, phone, business name, suburb, message).
• Call and message data handled by our AI front desk on your behalf, including recordings, transcripts and job details.
• Website usage data such as pages visited, device type and approximate location via analytics tools.
• Customer account information needed to set up and manage your service.

3. How we use it

We use personal information to respond to enquiries, set up and run your service, improve our AI systems, send service-related updates, and meet our legal obligations. We do not sell personal information to third parties.

4. How we store and protect it

Information is stored with cloud providers that maintain appropriate security controls, including encryption in transit and at rest. Access is limited to people who need it to do their job. We keep information only as long as needed for the purpose it was collected, or as required by law.

5. Who we share it with

We may share data with trusted service providers such as cloud hosting, telephony, analytics and payment platforms, only where necessary to deliver our services. These providers are contractually required to handle data securely and not use it for their own purposes.

6. Cookies and analytics

Our website may use cookies and similar technologies to understand how visitors use the site. You can control cookies through your browser settings. Analytics data is generally anonymised or aggregated.

7. Your rights

Under Australian privacy law, you can ask to access or correct the personal information we hold about you. To make a request, contact us at hello@fieldai.com. We will respond within a reasonable timeframe.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

9. Contact us

If you have questions about this policy or how we handle your information, email hello@fieldai.com.